Our 6 Nations rugby packages: Frequently asked questions

If you have booked a 6 Nations rugby package to Rome with us and have a question about your package, then you will most likely find the answer here. If you don’t see the information you’re looking for, please contact us.

 

About Flights

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When will I receive flight times?

We charter many of our own flights for the 6 Nations rugby in Rome and this means that we can only confirm flight times when they have been confirmed by the charter company.

We will be able to provide you with flight information, including times and departure terminal, one month prior to travel.

 

Middle names are not shown on my flight itinerary. Do I need to provide these?

Currently, airlines do not require middle names, as long as your first and last names are accurately displayed.

 

Do I need to provide full passport details?

Advanced Passenger Information (API) is required by some airlines. We will inform you if we require API. Otherwise, there is no need to provide us with this information as it will be collected at the airport when you check-in.

 

I’ve noticed a mistake in the spelling of one of the names on my flight itinerary. Can this be changed?

If you inform us of a name change more than 10 weeks before the day of departure, then we will be able to make this change free of charge. Within 10 weeks of travel, name changes can be made for a fee of £25 per change. However, within 30 days of travel no name changes can be made.

If you notice a mistake in the spelling of one of the names and you are within 30 days of travel, please let us know and we will do our best to assist you. However, we cannot guarantee that we will be able to make the change and you may have to purchase an additional ticket on account of the name change.

 

Is online check-in available?

Online check-in is not available for charter flights or for most of our scheduled flights. Instead, you will check-in at the airport on the day of departure and this is when seats will be allocated. If you are part of a group booking, it is essential that your group checks in together to ensure that you are all seated together on the plane.

For Jet2 scheduled flights, online check-in is available, and you will be sent instructions with regards to check-in approximately 28 days prior to departure. If you choose to check-in online, you will be able to purchase upgrades, such as extra-legroom seats and meals.

 

Can I book extra-legroom seats?

We are not able to reserve specific seats and, instead, seats will be allocated on a “first come, first served” basis at the airport when you check-in on the day of departure.* If you have special seating requirements, then we recommend arriving at the airport as soon as check-in opens to reserve the seats that you require.

*Note that online check-in is available for Jet2 scheduled flights. Using this service, you can reserve extra-legroom seats for an additional fee applied by the airline. Instructions with regards to online check-in will be sent to you 28 days prior to departure.

 

We have a group booking – will we be seated together on the plane?

If you check-in together as a group at the airport on the day of departure, then the check-in staff will do their best to seat your group together. Note that if you arrive late to check-in, limited seats may be available and you may not be able to sit together.

 

Will I receive flight tickets?

We work with ticketless airlines, and so you will not receive flight tickets in advance of travel.

 

Will I receive boarding passes before travel?

For most airlines that we work with for the 6 Nations rugby, you will check-in at the airport on the day of departure and this is when seats will be allocated and when you will receive your boarding pass. For certain scheduled EasyJet flights, we will provide you with boarding passes two weeks prior to travel and you will be informed that this is the case.

 

My itinerary says I can check-in with just the flight itinerary and my passport - is this accurate?

Yes – if this is the information we have given you then all you require to check-in at the airport is the flight itinerary that we will provide you with and your passport.

 

The flight times have changed from what I was originally told - why is this?

As we're sure you can appreciate, Rome's airports are extremely busy during the 6 Nations rugby weekends and, unfortunately, scheduling changes do occur. While we negotiate hard to get the best possible flight times for you, sometimes we have to accept later or earlier flights to what was originally promised to us.

 

I am unhappy with the final flight times for my package - can these be changed or can I be moved to a different flight?

Unfortunately, we are unable to change flight times to suit individual travellers as we have to accept the times given to us by Rome Fiumicino/Ciampino Airport.

With regards to changing flight, as most of our 6 Nations rugby packages to Rome sell out, we are unlikely to have any other flights available; however, if you are within 3 months of departure, please do contact us with regards to changing flight/departure airport as this may be possible for a flight-change fee of £25 per person.

 

I can't find details of my flight on the airport website - why is this?

You are likely travelling on one of our charter flights. This means that it is not a scheduled flight and, instead, we charter the aircraft direct from the airline especially for our customers. Because of their personalised nature, charter flights are not shown on the airport website in the same way that scheduled flights are.

 

How do I know if I am on a charter flight or scheduled flight?

For information on whether your package includes a charter or scheduled flight, please refer to the itinerary on the first page of your booking confirmation.

 

What is my baggage allowance?

This information can be found on your flight itinerary. If you have not yet received your trip documents with your flight itinerary (i.e., it is more 30 days prior to travel), then this will be confirmed when you are sent your trip documents approximately one month prior to departure. Note that infants under the age of 2 are not entitled to the full baggage allowance.

 

About Airport Transfers

We include a FREE shuttle bus transfer between Rome Airport and Rome Termini Train Station in the city centre. Shuttle buses run throughout the day on the days of arrival and departure, and you will be provided with vouchers for the service with departure times and additional advice about the service.

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Can I upgrade to private car airport transfers?

Yes – we offer private car airport transfers for an additional fee of £60 per person for the return journey. This service must be booked in advance and it includes a meet and greet at the airport/hotel.

 

Are there any other options to get to/from the airport?

If you would prefer not to use our free shuttle or upgrade to the private car airport transfers, then there are three options that we recommend:

  • You can pre-book your own private transfer through an alternative provider (note that we do not recommend arriving at the airport and taking one of the unlicensed taxi cabs – they often charge inflated fees).
  • You can pre-book bus tickets by visiting the Terravision website.
  • You can pre-book express train tickets between Rome Fiumicino and Rome Termini by visiting the Trenitalia website.

 

Does every passenger need a copy of the shuttle bus voucher?

No – you only need one copy for your group, provided that you are boarding the bus together.

 

About Accommodation

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I have booked a 3-star hotel. When will I know the name of my hotel?

If you have booked a 3-star package, the name and location of your hotel will be confirmed one month prior to travel when we provide you with your trip documents.

 

I have booked a 2-star hotel. When will I know the name of my hotel?

If you have booked a 2-star package, the name and location of your hotel will be confirmed one month prior to travel when we provide you with your trip documents.

 

I am part of a group booking. Will all members of the party be located at the same hotel?

Yes, provided that you have booked as a single group. If your group has booked separately and asked for your bookings to be paired, then we will do our best to accommodate your wishes. However, we cannot guarantee that you will be allocated the same 2- or 3-star hotel.

If you have booked a 4- or 5-star package, then your group will be located at your chosen hotel.

 

I am not happy with my 3-star hotel. Can I be moved?

We regularly inspect the hotels that we select for our Rome 6 Nations packages to ensure that they meet our standards.

Unfortunately, as the 6 Nations weekends in Rome are very busy, with many hotels sold out, we are not able to move you to a different hotel. However, if you let us know a hotel preference when you book your package with us and it is one of the hotels that we partner with, then we will do our best to accommodate your preference.

 

Are room upgrades available?

Room upgrades are available at some hotels. Please contact us with your wishes and we will let you know if the upgrade is available. Note that an additional fee will be payable.

 

Why do I have to pay a single room supplement?

The single room supplement applies to those who have chosen to stay in a room alone, rather than share a room. We charge a single room supplement because our package prices are per person and based on two people sharing a standard double room. To explain the single room supplement, we would like to provide a simple mathematical example:

Let us consider a 3-star hotel that charges £100 per night for a double room and £80 per night for a single room. While the single room at first appears cheaper, when you consider that two people will share the double room, it is clear that, per person, the double room is cheaper: £50 per person instead of £80 per person.

As our packages are priced per person, this means that those choosing to stay in a single room must pay the supplement.

 

 

What are the single room supplement charges?

The single room supplement charges are as follows for the different levels of hotel:

  • 2 Star: £30 per night
  • 3 Star: £30 per night
  • 4 Star: £50 per night
  • 5 Star: £100 per night

 

About Match Tickets

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Are ticket upgrades available?

We include Curva Nord/Sud tickets in your package as standard. However, ticket upgrades are available, as follows:

  • Monte Mario Alta (along the sides): £70 per person
  • Monte Mario Media/Bassa (along the sides and closer to the pitch): £130 per person

Note that if you have already received your tickets, then it is no longer possible to upgrade.

 

How will I receive my match tickets and when will I receive them?

Match tickets will be posted to you one month prior to travel. Note that they will be posted to the address that you give at the time of booking, so it is imperative that you let us know if you change your address.

Unfortunately, we cannot accept responsibility if you fail to update your address with us and your match tickets are sent to the incorrect address. Instead, it will be your responsibility to retrieve the tickets. Alternatively, you can purchase additional tickets from us for an additional fee.

 

Will all members of my group be seated together at the match?

Yes, provided that you have booked as a single group. If your group has booked separately and asked for your bookings to be paired, then we will do our best to accommodate your wishes. However, we cannot guarantee that you will be seated together at the stadium.

 

I think I have received the wrong tickets. What should I do?

Firstly, we do apologise if you have received the wrong tickets. To resolve this issue, please contact us by phone on 01223 637331 and tell us that you think you have received the wrong tickets. In most cases, we will ask you to return your tickets and we will then send the correct tickets to you.

 

Miscellaneous

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Is a match-day transfer to the stadium included?

We do not include a match-day transfer in the package. If you are unfamiliar with Rome, you may find this blog about reaching Stadio Olimpico useful. Note that we do not recommend that you take a taxi to the stadium as the traffic is very busy on match days - public transport is much quicker and more reliable, and there is also a wonderful atmosphere, with many match attendees using the services.

 

When will I receive my trip documents?

Trip documents will be emailed to you one month prior to travel. If you are within one month of travel and you have not received your trip documents, please check your junk email folder as our emails may erroneously go here, especially for Hotmail and Outlook account users.

 

How will I receive my trip documents?

The following trip documents will be sent to you via email:

  • Booking Confirmation and Itinerary
  • Hotel Voucher
  • Flight Itinerary
  • Private Car Airport Transfer Vouchers (if applicable)
  • Shuttle Bus Transfer Vouchers (if applicable)

If you have not received your trip documents and you are within 30 days of travel, please check your junk email folder. If you are still unable to locate your trip documents, please contact us on 01223 637331.

Match tickets will be posted to the address you gave at the time of booking.

 

When will I receive my match tickets?

Match tickets will be posted to the address you gave at the time of booking one month prior to travel.

 

Is Rome City Tax included in my package?

As Rome City Tax must be paid directly to the hotel by the guest, we cannot include this fee in your package. Instead, you must pay the Rome City Tax directly to your hotel when you check-out. For more information about Rome City Tax, please see our blog.

 

If you cannot find the information that you require in this 6 Nations FAQs, please contact us and we will do our best to assist you.

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